MSI is a popular brand for laptops and components in Malaysia, and for good reason. For starters, there are a wide variety of products available in every state, ranging from gaming laptops, productivity laptops and handhelds, followed by hardware such as monitors, motherboards and graphics cards. In order to ensure consistency and service, MSI has a wide range of service centres and drop-off points across all parts of Malaysia to ensure smooth after-sales service. This guide will help you understand everything you need to know, from locations to preparation :
After-Purchase Procedure :
Immediately after purchase, you should register online for a MSI Member account, to lock and register your product for warranty tracking. You can also do so using the MyMSI app that’s on the App Store and Google Play.
Account Registration Link
Locations
Applies to :
- Laptops
- Handhelds
- Monitors
- Desktop
- AIO PCs
Components and Hardware Scroll Below!
Central Service Center:
- City: Subang Jaya
- Address: 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor
- Working Hours: 9:00am to 6:00pm Monday to Friday
Central Service Center:
- City: Kuala Lumpur
- Address: 4-019, 019A, 019B & 019D, Fourth Floor, Plaza Lowyat
- Working Hours: 10.00am to 8:00pm (Daily) include Public Holiday
Eastern Drop Off Point:
- City: Kota Bharu
- Address: 1701, Tingkat Bawah, Taman Sari/Paya Bemban, Jalan Hospital, 15200 Kota Bharu, Kelantan
- Working Hours: 9:00am to 6:00pm Sunday to Thursday
Eastern Drop Off Point (same working hours):
- City: Kuantan
- Address: B180, First Floor, Jalan Dato’ Lim Hoe Lek, 25200 Kuantan, Pahang
- City: Sibu
- Address: No. 17, 1st Floor, Jalan Cengal Road, 96000 Sibu, Sarawak
- City: Tawau
- Address: No.15664, 2nd Floor, Lot 3 at MPT 299, Jalan St.Patrick (Off Jalan Belunu) 91000 Tawau, Sabah
- City: Sandakan
- Address: 1st Floor, Lot W-SO 59/60, Lorong Avenue 3, One Avenue 10, Bandar Utama Mile 6, Jalan Utara, 90000 Sandakan, Sabah
Eastern Service Center:
- City: Kuching
- Address: 126, First Floor, Green Heights Commercial Centre,Lorong Lapangan Terbang 2, 93250 Kuching, Sarawak
- Working Hours: 9:00am to 6:00pm Monday to Friday
Eastern Service Center (same working hours):
- City: Miri
- Address: Lot 2119, 1st Floor, Block 5,MCLD, Jalan Yakin, Yakin Commercial Centre, 98000 Miri, Sarawak
- City: Kota Kinabalu
- Address: Lot 39, Lorong Karamunsing A, Karamunsing Warehouse,88100 Kota Kinabalu, Sabah
Northern Drop Off Point:
- City: Ipoh
- Address: No.45, Jalan Medan Ipoh 2, Bandar Baru Medan Ipoh, 31400 Ipoh, Perak
- Working Hours: 9:00am to 6:00pm Monday to Friday
Northern Service Center:
- City: Bayan Lepas
- Address: 1-2-55 Elite Avenue , Jalan Mayang Pasir 3 , 11950 Bayan Lepas, Pulau Pinang
- Working Hours: 9:00am to 6:00pm Monday to Friday
Southern Drop Off Point (same working hours):
- City: Kluang
- Address: No.26, Jalan Gunung Lambak 1, Taman Gunung Lambak, 86000 Kluang, Johor
- City: Melaka
- Address: 1st Floor, No. 32-1, Jalan KLJ 4, Taman Kota Laksamana Jaya, 75200 Melaka
- City: Seremban
- Address: 56G, Lorong Haruan 5/2, Oakland Commerce Square, 70300 Seremban, Negeri Sembilan
Southern Service Center:
- City: Johor Bahru
- Address: No. 17, Jalan Sri Plentong 3, Taman Perindustrian Sri Plentong, 81750 Johor Bahru, Johor
- Working Hours: 9:00am to 6:00pm Monday to Friday
Where Should I Go?
Of course, it depends on location. Firstly you need to identify where is the closest Service Centre / Drop Off Point to you, and plan your journey there. At this point, there is no need to call and book an appointment beforehand.
Service Centres
Service Centres are able to facilitate a certain level of repairs, while heavier repair jobs that require complex solutions will result in the product being sent to another service centre that have the right tools and parts needed, which means in the event that happens, the initial service centre you sent it to might have to ship your product to another service centre to facilitate repairs due to the above reason. Otherwise, if the service centre does have the skill to repair but lack the replacement part, there’s a chance that they will order it from antoher location and have it sent to them to take care of things from the initial service centre itself.
Drop-Off Point
Drop-Off Points are self explanatory. They’re simply a place where you can drop off your product, collect documentation of that event and they will ship it to a service centre for repair. These points do not perform repairs, and will simply collect and ship your product.
What Do I Need To Bring?
- The product itself
- Purchase invoice / receipt
While MSI is able to track warranty based on the product’s serial number itself, you can bring a copy of your invoice/receipt for them to track and check (warranty) faster. You will no need to bring the box or charger for warranty claim (unless the charger is also in need of warranty service). Finally, do identify what problems your product seems to be having. Admin staff will usually write remarks and notes describing the issue, and that starts with you knowing and describing what it is in the first place.
What About Claiming Warranty from the Store I bought It From?
Only some stores would facilitate that service, but in the end, they too will simply send it to the service centre as part of their after-sales service. Going either way is fine, whichever is more convenient for you (such as you sending it to the store you bought it from simply because it’s much closer to you compared to a service centre or drop-off point).
You can only send it to the store you bought it from, they’re not interchangeable! (If you bought from PC Image, go back to PC Image. If it’s from Brightstar, bring it to Brightstar, not any other store!).
If your purchase is from Shopee or Lazada, you simply need to take your product to the service centre/drop-off point directly, be sure to save a screenshot of your purchase from the platform.
Claiming Warranty For Components and Hardware
In order to claim your warranty for components and hardware such as Motherboards and Graphics Cards, your only option is to bring it back to the store you bought it from, including e-commerce (which you should contact. Some Shopee stores are owned and managed by an offline store directly, so you can bring it to their stores for warranty claim i.e if you bought it from PC Image Shopee, you can bring it to PC Image stores, just show your purchase screenshot!).
Will Service Centres and Drop Off Points Accept Claims From Other Countries?
No. Warranty policies are territorial, and therefore only Malaysian purchased products are given the benefit of warranty claims and service.
Can I Pay The Service Centre For Repairs When My Product Is Out Of Warranty?
Yes you can, but it varies from case to case. If your product is too old, there might not be an availability of the spare parts and skill set to perform those repairs. If the parts are indeed available, the service centre staff would immediately provide a quote and timeline to you.
